Gmc 2008 Envoy User Manual download pdf (Page 436)

100

101

Customer Assistance and

Information

Customer Satisfaction Procedure

Your satisfaction and goodwill are important to

your dealer and to GMC. Normally, any concerns with

the sales transaction or the operation of the vehicle

will be resolved by your dealer’s sales or service

departments. Sometimes, however, despite the best

intentions of all concerned, misunderstandings can

occur. If your concern has not been resolved to your

satisfaction, the following steps should be taken:

STEP ONE: Discuss your concern with a member of

dealership management. Normally, concerns can

be quickly resolved at that level. If the matter has

already been reviewed with the sales, service or parts

manager, contact the owner of the dealership or

the general manager.

STEP TWO: If after contacting a member of dealership

management, it appears your concern cannot be

resolved by the dealership without further help, in the

U.S., contact the GMC Consumer Relations Manager by

calling 1-800-GMC-8782 (1-800-462-8782, Customer

Assistance prompt). In Canada, contact General Motors

of Canada Customer Communication by calling

1-800-263-3777 (English) or 1-800-263-7854 (French).

We encourage you to call the toll-free number in

order to give your inquiry prompt attention. Please have

the following information available to give the Customer

Assistance Representative:

• Vehicle Identiﬁcation Number (VIN). This is

available from the vehicle registration or title,

or the plate at the top left of the instrument panel

and visible through the windshield.

• Dealership name and location.

• Vehicle delivery date and present mileage.

When contacting GMC, please remember that your

concern will likely be resolved at a dealer’s facility.

That is why we suggest you follow Step One ﬁrst if

you have a concern.

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